Support > Overview
Our technical support representatives are available Monday through Friday, 8:00 am to 5:00 pm (PST). In order to receive support, please note that you must have a valid product maintenance contract.
For information and costs on obtaining a product maintenance contract, please call 800-533-9876 or email sales@sciforma.com
Sciforma's Technical Support
Sciforma product experts are available to assist customers from 8:00 am to 5:00 pm (PST), Monday through Friday, some U.S. national holidays excluded. Maintenance Agreement holders may contact us via phone, e-mail, or fax using the following information:
- Phone: + 1-408-354-0144
- Online Email Form: Standard support form
- Email: support@sciforma.com
- Fax: + 1-408-354-0122
Sciforma product technical support services include assistance with:
- installation
- product functionality
- troubleshooting
- limited support for interaction with other packages
Technical guidance in the areas of product customization, the creation
of project or process file content using our products, or
other topics that exceed the scope of our technical support
services, is not covered by Maintenance Agreements, but is
available through Sciforma's Professional Services.
You may contact Professional Services
directly at +1-800-745-8400 or
through email at services@sciforma.com.
