Credit Agricole Provence Cote d’Azur – CA PCA

Manage the COVID crisis by accelerating digitalization

Context:

Credit Agricole Provence Cote d’Azur is one of the regional banks of Credit Agricole Group, leader in the Alpes-de-Haute-Provence, Alpes-Maritimes and Var regions. CA PCA has been working on its transformation since 2018, where digital is both a means and an objective. Under the slogan of “100% Human, 100% digital”, CA PCA transformation requires a solution that guarantees the ability to simultaneously manage multiple project portfolios that, although parallel to each other, are linked to common subjects and actions. The Department Transformation, Organisation and Big Projects (D.T.O.P.) is accountable to achieve the objective within CA PCA to make teams work together more efficiently thanks to a single solution that is immediately open to 2,500 employees.

One of the initiatives aims to professionalize project and portfolio management. To achieve this, D.T.O.P. mission is to provide methods and tools to centralize all the Bank projects and offer members of the Management Committee a real time 360° vision.

The ambition is to provide employees a working environment and universal methods that ensure consistency in cross-functional projects and in the monitoring of the various initiatives.

In addition to a best in class user experience, which is a prerequisite for success, the multiplication of use cases is fundamental to bring value to each population. From this point of view, the COVID crisis has acted as an accelerator of Sciforma Deliver usage, with digitalization as a way to boost productivity and efficiency at work.