A Customer Success Story: DFW Implements PPM Technology to Help Transform the PMO

“Sciforma was selected to support our transition to an Executing PMO due to its ability to adapt the system to the DFW culture and support existing processes.” 
Selitha Hamilton Senior Manager, PMO

Dallas Fort-Worth Airport (DFW): Air Transport World’s 2019 Airport of the Year
Dallas Fort Worth International Airport is more than just an airport. It is a global super-hub that reaches beyond the walls of the terminals, extends past the runways and connects people to the world. As one of the world’s most visited airports, DFW is recognized for its innovation, commitment and drive for excellence.

The DFW Information Technology Services (ITS) organization plans and executes technology projects in support of 28 DFW departments, such as Public Safety (police, fire, security), Finance, HR, Risk Management, Commercial Development, Construction and Airport Operations. Projects fall into four major areas which have recently been centralized under ITS: Security, Infrastructure, Application Development, and Enterprise Systems.

The Challenge: Why Did DFW Need a Project and Portfolio Management Tool?
ITS was looking for an integrated view of project schedules, time, issues, risks, changes, and status – especially as they transformed their PMO from a “Reporting PMO” to an “Executing PMO” model. Sparked by PPM vendor research and analysis, published by Gartner, ITS began its partnership with Sciforma.

Bridging a Gap and Enhancing Business Value
By implementing a project and portfolio management tool, ITS gained exposure to information throughout their organization. Exposure of this information for the first time facilitated critical corporate financial functions such as budget planning (via the improved ability to predict project spend) and monthly expenditure justification.

A key goal of the PPM strategy is to optimize the value of IT projects to the rest of the airport. That goal has been advanced by better understanding demand, prioritizing work, and improved project tracking and execution. The latter has been facilitated by enhanced and integrated time tracking and aligned task scheduling, as well as standardized status reporting.

Learn more about their next steps as well as more details into their search in their full case study.

Gina Pham

Gina is Sciforma’s Marketing Manager for North America and enjoys learning different perspectives of the current business environment and project management challenges that enterprises and individuals face daily. Main interests include: team collaboration and connection, boosting efficiency, and change management.