SIIH: Improving Visibility and Traceability of Workloads
Successfully implementing Sciforma as their PPM tool to track all activities and recurring activities. After such success, they are now able to move on to forecasting and upcoming projects.
About Nord-Pas de Calais Inter-Hospital Healthcare IT Agency (SIIH)
Started in September 2001, Nord-Pas de Calais Inter-Hospital Healthcare IT Agency (SIIH) provides services of almost 100 professionals specializing in IT and hospital information systems to more than 50 healthcare establishments. Thirty-four public hospitals are members of SiiH59/62 in the Nord/Pas-de-Calais region. 30 other public and private establishments also use these services. More specifically, IT solutions consist of application management, hosting, and even workstation management.
A Desire to Implement a Project Management Solution
In 2008, SIIH had a desire to track its activities properly and to tackle projects and recurring activity management. This led them to put out an invitation to find project management software developers. During the "proof-of-concept" phase, Sciforma stood out from its competitors on several points, particularly in the recurring activity management trial (which lasted from January 1st to December 31st). It was the only company able to offer effective management of the workload of these tasks, which takes up a large part of the SIIH agents' time.
The discussion regarding the use of a project management solution like Sciforma was brought on by a desire to define all the agency’s activities and to better justify the invoicing of the services. After an initial phase of collecting comments of all managers, they were able to define the project and activity models before implementing the platform itself.
A Successful Deployment of Sciforma
Fully operational since spring 2009, Sciforma is now used by more than one hundred SIIH staff members.
“Sciforma was rapidly integrated into our IT system and accepted by our teams, whom soon adapted to using this new tool to track their activities. The involvement of the management and the regular communication regarding the use of the platform allowed us to have great success with this new tool", said Pascaline Matagne, Quality Method Manager for SIIH Nord-Pas de Calais.
"The simple and practical ergonomics of the tool helped with its adoption by all the departments, which became entirely used in entering their workloads, giving us quite a comprehensive panorama of what has been done. Today, we have greater visibility and traceability of what we can invoice our members for. It is a real frame of reference for all that has been done within the company", commented Pascale Danel, Project Director, SIIH.
Happy with this success, SIIH now hopes to increase the use of the tool for forecasting and upcoming projects since the "recurring activities" part is now fully integrated into the work activities of the teams. Several new modules, such as resource reservation are currently being studied and will be included in SIIH's next Sciforma workshops.
"The flexibility of our platform allowed us to differentiate ourselves from the competition and to show how well our tender could fit the very specific expectations of the players in the healthcare market. We are delighted to be able to support SIIH in its efforts to implement invoice traceability and workload management, two overriding themes for an institution of this type, on which several of the major French hospitals, such as the CHR in Lille, depend," added Stéphane Louit, Assistant General Manager of Sciforma.