Technical expertise for your PPM success 

Advantages of a Managed Services Offering 

Sciforma’s Managed Services Offering (MSO) helps you fully maximize the benefits of your PPM solution by partnering you with a team of technical and strategic experts to manage time-consuming or costly tasks like infrastructure, processes, functionalities, and more. While any type of organization can benefit from Managed Services, an MSO can particularly support organizations with scarcer internal capacity or technical expertise. This is because an MSO provides the type and level of strategic engagement you need, allowing you to focus on more value-added tasks.  

 

For more information, please reach out to your Sciforma Account Manager or email: customersuccess@sciforma.com. 

Our Typical Engagement Approaches

Evaluating your existing governance framework and utilization profile; working in partnership with you to define and refine end-to-end business processes based upon best practices

 

Continuous improvement planning and support

 

Advice and guidance regarding optimal reporting methods at all levels

 

Dedicated (bespoke) training sessions for users to drive up adoption / usage

  • Development of new reports/widgets 

 

  • Updating/optimizing existing reports/widgets 

 

  • Creation and publication of dashboards 

 

  • Maintenance of specific notifications, permissions, custom fields 

 

  • Bespoke reports and measures 

 

  • System to system integrations 
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  • Setting up your new joiners with appropriate access rights 
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  • Amending login permissions 
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  • Password resets 
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  • Basic user configuration adjustments; general troubleshooting etc. 

Your Sciforma Managed Services Offering includes:

  • A dedicated request portal for the purpose of logging, prioritizing, and progress tracking of all your requirements 
  • Allocation of an MSO Engagement Manager, who is there to ensure that the dedicated services we provide to you are of the highest quality and continually live up to your expectations 
  • Likely Drivers for Selecting an MSO 

    MS 1@4x

    You need to hit the ground running and reach your goals ASAP 

    MS 2@4x

    You have resource constraints preventing you from achieving your desired outcomes 

    You want to leverage technical experts to effectively and efficiently achieve successful outcomes 

     

    Benefits of an MSO 

    Guaranteed number of allocated days per month from Sciforma experts to discuss, schedule, and deliver repeatable or ad hoc activities 

    Opportunity to refocus existing personnel on more valueadding activities while ensuring a dedicated team is managing administration of your PPM solution for business continuity 

    Allocation of an MSO Engagement Manager from Sciforma, who will work with you to maximize your success, managing your workflow within the tool to ensure SLAs are being met 

    Access to a dedicated team of Sciforma experts that will work with you on custom requirements, at pace 

    Scalable and flexible service, according to your needs 

    For more information, please contact your Sciforma representative or email: customersuccess@sciforma.com